We are sorry you are experiencing trouble with your Montana Silversmiths product. Since we are so confident in the quality of our products, we will strive to assure a happy experience.
To claim a warranty repair or replacement on your gift or purchase, please fill out the online form on this page.
Upon receipt of your initial warranty claim, the Montana Silversmiths repairs team will
- Review the information
- Assign a Return Authorization Number(RMA)
- Contact you with next steps information and shipping instructions
When submitting your warranty claim, please include a picture of the product (included as part of the online form) to help our repairs team better assess and advise on how the warranty claim will be handled.
All return shipments must be accompanied by a (RMA) Return Merchandise Authorization Number, which will be given to you when you file your warranty claim. Including an RMA on your return package is important so that our repairs team is able to process product returns to the correct person.
All associated freight costs are the responsibility of the consumer.
If your item falls within the warranty it will be repaired or replaced at no charge to you.
For those cherished items that are beyond the warranty period or scope, we will repair your item as best as possible and advise you of any minimal charges. In the event that a product or style has been discontinued, Montana Silversmiths will substitute a replacement item of similar value at our discretion.