Montana Silversmiths values its customers and respects their privacy. We do our utmost to provide you with the most complete and up to date information regarding Montana Silversmiths products and policies. For questions regarding shipping, privacy, coupons, and returns please see below. Click here for information on our limited lifetime warranty.
DUE TO COVID-19 DELIVERY MAY BE DELAYED
Will my shipment be delayed?
We are working hard to ship your order in a timely manner. Due to increased worldwide shipping demands, orders may be temporarily delayed in delivery once they leave our doors beyond our standard shipping times. Thank you for your patience.
Domestic Shipping (shipping to the United States)
Shipping Rates are as follows (in US Dollars), based on order total, after discount and before sales tax:
|$9.99 - Free on orders over $75||Standard - 7 to 10 Business Days PO Box addresses (AK and HI may take slightly longer)|
|$14.99 or Free on orders over $75||Expedited - 2 to 3 Business Days (excludes P.O. Boxes, AK and HI)|
|$29.99||Overnight - 1 to 2 Business Days|
Orders are generally shipped from our warehouse between (1) one business day to (5) five business days. Custom orders are made to order and delivery is 4 to 6 weeks from order date.
Orders received after 12 pm Mountain Time will be shipping the following day.
Express Shipments cannot be shipped to PO Boxes -Physical addresses only
*MTS does not refund shipping charges
To fill out an RMA form, click the RMA Form Tab above.
International Shipping FAQ's
Calculating Shipping Costs and Order Totals
You'll now be able to calculate the shipping costs and total of your purchase before placing the order. Does not apply to orders shipped USPS.
Regulations and Restrictions: The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, Montana Silversmiths will NOT be responsible for the losses, product, or shipping refunds.
Do I have to pay for international handling fees?
We do not charge any handling fees for processing international orders. Fees you’ll be paying for your purchase are shipping fees, taxes, customs, duties or Values Added Tax dictated by your location and will be indicated to you at checkout.
How will I know the potential Duty and Tax charges due on delivery?
In many cases, you'll be given the opportunity to prepay your duties and taxes for your order. Doing this allows you to pay for your entire order upon checkout with a guarantee that you won't be charged any VAT, duty, taxes, or other shipping or customs-related fees after your order is complete. If you choose NOT to prepay at the time of checkout, be prepared to pay these fees upon delivery. Depending on your country and your order value, your order may already be under the minimum amount at which local taxes are required. In such cases, no duty or tax fees are assessed.
Montana Silversmiths is not responsible for any changes in exchange rates or bank and credit card fees for conversions.
Are my international purchases secured?
International order payments are handled directly at our checkout process. Due to the high fraud rate with International online orders, we take the necessary precautions to minimize risk both to you and our risk as well when shipping products internationally. Your payment is handled securely and is encrypted for the utmost safety.
Will I be able to check the status of my international order?
Upon completion of your purchase, we will send you a confirmation email and a follow-up with tracking information.
Who can I contact about my international order?
If you have any questions at all regarding your international order, please contact our Customer Service for further inquiries.
We do NOT accept international returns. Any shipping charges are the responsibility of the customer. If duty and taxes were not prepaid, those will need to be collected by your local customs agency.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Montana Silversmiths collects and uses Users personal information for the following purposes:
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site features and to send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
California specific privacy information can be found here.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
PO Box 839
Columbus, MT 59019
This document was last updated on December 6, 2021.
Montana Silversmiths appreciates your business and to show you how much, we offer periodic Coupon Codes and Discounts. Some exclusions apply, if you have any questions, please call Customer Service at 855-358-5002.
Only one coupon is allowed per purchase. NO stacking of coupons.
NO refunds will be issued on missed coupons. Coupon code must be entered in at time of checkout for it to be applied.
Discount will not be applied to shipping, taxes (where applicable), custom hand cut brands, or select custom items.
Coupons are valid ONLY for the dates advertised. We will not back-date coupons.
No discounts will be applicable on the current year Limited Edition NFR buckle.
No discounts will be applicable to trim.
- Discount is applicable to in-stock items during the sale only.
Discounts are valid for US residents only.
Coupons are valid through 11:59 Mountain Time on the last day the coupon is advertised as expired.
All sales on sale items are final.
How to Return Merchandise
All returns must be accompanied by an (RMA) Return Merchandise Authorization Number and all associated freight costs are the responsibility of the consumer.
Upon receipt of your returns request, the Montana Silversmiths customer service team will:
- Review the information
- Assign a Return Authorization Number (RMA)
- Contact you with next steps information and shipping instructions
Domestic orders of full-priced stock catalog items placed through this website may be returned within 30 days directly to Montana Silversmiths only. All sales are final on sale products that are discontinued and custom product orders. Refunds are issued to the original credit card used for payment
Frequent or successive returns of purchases may result in a customer being refused service through the site and purchases being blocked.
Montana Silversmiths will not accept product returns or exchanges (not offered as a warranty claim) from individual consumer purchases made through an independent dealer. Montana Silversmiths will honor warranty claims on all individual consumer purchases, regardless of where the purchase was made.
Items are only eligible for return if in new condition and not worn. Items MUST be in original packaging.
Items that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. Items purchased on sale or clearance are not eligible for return or replacement.
Orders placed using an Expert Voice code will not be returned, exchanged, or refunded.
Most returns are processed in 4-6 weeks. Return status updates are issued by email after the items are processed by our returns department.
We will not refund shipping charges.
International orders placed through this website are not eligible for refunds or exchanges. New products found to have a manufacturer's defect will be eligible for repair or replacement under our standard manufacturer’s warranty policy.
Purchases made at an authorized independent Montana Silversmiths dealer are not eligible for refunds or exchanges. New products found to have a manufacturers defect will be eligible for repair or replacement under our standard manufacturer’s warranty policy.
To fill out an RMA form, click the RMA Form Tab.
We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities and therefore strive to make our website accessible. We are continually improving our site to comply with the accessibility guidelines in WCAG 2.0 AA. Further efforts are currently in the works and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our sites’ accessibility.
Please call (855) 358-5002 or email [email protected].