Warranty & Returns

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Consumer Hotline: 800-634-4830 | returns@montanasilversmiths.com
 

How To Return Merchandise

Online purchases may be returned within 30 days directly to Montana Silversmiths only. Refunds are issued to the original credit card used for payment.

To initiate your return from a purchase on this website, please fill out this online form:

Purchases made at an authorized independent Montana Silversmiths dealer may be repaired or replaced by Montana Silversmiths at our discretion. Warranty guidelines apply to requests by consumers for returned product due to manufacturer's defect discovered after purchase and/or the scope of product warranty due to normal wear and tear.

To initiate your return from a gift or authorized dealer purchase, please fill out this online form:

Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. Items purchased on sale or clearance are not eligible for return or replacement.

Most returns are processed in 4-6 weeks. Return status updates are issued by email after the items are processed by our returns department.
 

Warranty Policy

Watches:

All watches have a one (1) year limited warranty on manufacturing defects when accompanied by a receipt. All Montana Silversmiths watches MUST be sent in for evaluation.

Leather, Crystals and Batteries are NOT covered under the warranty. DISCONTINUED WATCH STYLES OR PARTS MAY NOT BE AVAILABLE.

Classic Watches Replacement
Classic Montana Leather & Metal Watchband Replacement ... $60.00
Classic Timepiece Replacement ... $35.00
Metal Flex Band Replacement ... $15

Montana Watches Replacements

Timepiece Replacement ... $60.00
Leather Strap Watchband Replacement ... $20.00
Metal Link Band Resize or Replace Links ... $20.00

Pocket Watches Replacements
Pocket Watches (After 1 year Limited Warranty) ... $40.00

Other Repairs
Watch Battery Replacement on ALL WATCHES ... $10
Shipping on ALL WATCHES ... $12.50

 

Jewelry:

All jewelry has a lifetime limited warranty on manufacturing defects when accompanied by a receipt.

Jewelry refinishing or replacement due to normal wear and tear ... $25.00

 

Buckles:

Montana Silversmiths Trophy and Western buckles have a lifetime limited warranty on manufacturing defects when accompanied by a receipt. Attitude buckles have a 1 year limited warranty on manufacturing defects when accompanied by a receipt. All buckles MUST be sent in for evaluation.

New custom buckles that have engraving or raised letter errors will have to be remade. Errors made by Montana Silversmiths are the responsibility of Montana Silversmiths and will be remade at our cost. Errors on behalf of the dealer/consumer will be charged a minimum $40.00 fee to remake the buckle, PLUS the cost of all engraving and/or raised letters.

Normal fees apply for buckles returned for refinishing due to normal wear and tear.

Buckle Refinishing & Engraving:

Refinishing
German Silver and Silver Plated Buckles ... $30.00
Tri-color and Black Nickel Plated Buckles ... $35.00
Sterling / Designer / Elite Buckles ... $50.00

Engraving, Lettering and Figures
Engraving finished buckles requires that the buckle be made over from scratch. Please fill out the returns form for a quote.
For this same reason, we are unable to change a figure or initial on an item.

 

Knives:

All Montana Silversmiths knives have a sixty (60) day limited warranty on manufacturing defects when accompanied by a receipt. All knives MUST be sent in for evaluation.

 

Lifestyles & Home Decor:

All Montana Silversmiths Lifestyles & Home Décor products have a sixty (60) day limited warranty on manufacturing defects when accompanied by a receipt.