Warranty Policy

Montana Silversmiths® stands behind the quality and workmanship of our products. Product deemed to have a manufacturer defect will be repaired or replaced without question or charge.

* Limited warranty does not cover normal wear, excessive wear, damage caused by abuse, misuse, improper handling, loss, accident, alterations, neglect or disassembly. Cosmetic damage which occurs over time and normal use, such as scratches on the finish or instances of the coating rubbing or wearing off are normal and are not covered by warranty.

No credits will be given for warranty claims. Warranty claims will be replaced or repaired at Montana Silversmiths discretion.

Products damaged in shipping will be repaired or replaced when returned within 30 days of delivery.

The following return guidelines by category apply to requests by consumers for returned product due to manufacturer's defect discovered after purchase and/or the scope of product warranty due to normal wear and tear.

Buckles

Trophy, Custom and Western Buckles have a lifetime limited* warranty against manufacturer's defects when registered online or accompanied by a receipt.

Attitude Buckles and Rock 47 by Wrangler® licensed Attitude buckles have a one (1) year limited warranty against manufacturer's defects when registered online or accompanied by a receipt.

Montana Silver Jewelry

Montana Silversmiths jewelry and accessories have lifetime limited* warranty against manufacturer's defects when accompanied by a receipt.

Watches

All watches have a one (1) year limited* warranty on manufacturing defects when accompanied by a receipt or registered online. Leather, Crystals and Batteries are not covered under the warranty.

 

Rock 47® Jewelry

Rock 47 by Wrangler® licensed jewelry and accessories have a 30 day warranty against manufacturer's defects when accompanied by a receipt.

Silver Trim and Accents

Montana Silversmiths saddle trim and silver accents have a lifetime limited* warranty against manufacturer's defects when accompanied by a receipt.

Belt Straps

All leather belt straps have a one (1) year limited* warranty on manufacturing defects when accompanied by a receipt or registered online.

To activate your warranty, products may be registered online within 30 days of purchase or receipt of gift.

 

 


How to file for a warranty replacement or repair

We are sorry you are experiencing trouble with your Montana Silversmiths product. Since we are so confident in the quality of our products, we will strive to assure a happy experience.

To claim a warranty repair or replacement on your gift or purchase, please fill out the online form on this page.

Upon receipt of your initial warranty claim, the Montana Silversmiths repairs team will

  1. Review the information
  2. Assign a Return Authorization Number(RMA)
  3. Contact you with next steps information and shipping instructions

When submitting your warranty claim, please include a picture of the product (included as part of the online form) to help our repairs team better assess and advise on how the warranty claim will be handled.

All return shipments must be accompanied by a (RMA) Return Merchandise Authorization Number, which will be given to you when you file your warranty claim. Including an RMA on your return package is important so that our repairs team is able to process product returns to the correct person.

All associated freight costs are the responsibility of the consumer.

If your item falls within the warranty it will be repaired or replaced at no charge to you.

For those cherished items that are beyond the warranty period or scope, we will repair your item as best as possible and advise you of any minimal charges. In the event that a product or style has been discontinued, Montana Silversmiths will substitute a replacement item of similar value at our discretion.