Request a Repair

Repair Services

Return shipping and handling ALL PRODUCTS ... $12.50
All associated freight costs are the responsibility of the consumer.

Buckles:

New custom buckles that have engraving or raised letter errors will have to be remade. Errors made by Montana Silversmiths are the responsibility of Montana Silversmiths and will be remade at our cost. Errors on behalf of the dealer or consumer will be charged to remake the buckle, including the cost of all engraving and/or raised letters. Normal fees apply for buckles returned for refinishing due to normal wear and tear.

Refinishing

Sterling / Designer / Elite Buckles ... $53.00
Tri-color and Black Nickel Plated Buckles ... $37.00
German Silver and Sterling Silver Plated Buckles ... $32.00

Engraving, Lettering and Figures

Engraving a finished buckle requires removing the finish, making the requested changes, and refinishing the buckle. Figures and letters are soldered on, and so changes require rebuilding the buckle from scratch. Please fill out the returns form for a quote.

Jewelry & Watches:

Jewelry refinishing or replacement due to normal wear and tear ... $30.00
Bolo cord and tip replacement ... $13.00

Discontinued watch styles or parts may not be available.

Classic Montana Watches Replacement

Classic Montana Leather & Metal Watchband Replacement ... $63.00
Classic Timepiece Replacement ... $37.00
Metal Flex Band Replacement ... $15.00

Montana Time Watches Replacements

Timepiece Replacement ... $63.00
Leather Strap Watchband Replacement ... $21.00
Metal Link Band Resize or Replace Links ... $21.00

Pocket Watches Replacements

Pocket Watches ... $42.00

Other Repairs

Watch Battery Replacement on ALL WATCHES ... $10.00

How to Request a Repair

Upon receipt of your repair request, the Montana Silversmiths repairs team will

1. Review the information
2. Assign a Return Authorization Number (RMA)
3. Contact you with next steps information and shipping instructions

When requesting a repair, please include a picture of the product (included as part of the online form) to help our repairs team better assess and advise on how the warranty claim will be handled.

All return shipments must be accompanied by a (RMA) Return Merchandise Authorization Number, which will be given to you when you file your warranty claim. Including an RMA on your return package is important so that our repairs team is able to process product returns to the correct person.

If your item falls within the warranty it will be repaired or replaced at no charge to you.

For those cherished items that are beyond the warranty period or scope, we will repair your item as best as possible and advise you of any minimal charges. In the event that a product or style has been discontinued, Montana Silversmiths will substitute a replacement item of similar value at our discretion.

To initiate a repair request, please fill out this online form: